Effective date: September 1, 2026

Shipping, Delivery & Pickup Policy

This policy explains how BakeOff handles order fulfillment when shipping, delivery, or pickup options are available.

Available fulfillment methods may vary by product, order size, destination, event date, and current BakeOff availability. The options actually available for a particular order will be shown during checkout or confirmed directly by BakeOff.

Available Fulfillment Methods

BakeOff may offer shipping, local delivery, customer pickup, or another agreed fulfillment method depending on the order.

Not every fulfillment method is available for every product or destination. Some baked goods, custom orders, seasonal items, or other products may have fulfillment restrictions because of freshness, handling requirements, size, timing, or other practical considerations.

Order Preparation

Preparation time depends on the products ordered and whether the order is standard, seasonal, personalized, or custom made.

Custom and event-based orders may require additional lead time. Any estimated preparation date or fulfillment window is an estimate unless BakeOff explicitly confirms otherwise.

Shipping

When shipping is offered, available shipping options and applicable charges will be communicated by BakeOff or displayed during checkout.

Shipping availability may depend on the product, destination, carrier availability, weather, time of year, and other fulfillment considerations.

BakeOff does not guarantee that every product can be shipped to every location.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address, including any apartment, unit, suite, or other delivery information required by the carrier.

Please review your shipping information carefully before placing an order. If you notice an error, contact BakeOff as soon as possible.

We cannot guarantee that an address can be changed after an order has entered preparation, shipment processing, or carrier possession.

Estimated Shipping and Arrival Times

Any shipping or arrival date provided by BakeOff is an estimate unless explicitly stated otherwise.

Actual delivery timing may be affected by carrier delays, weather, holidays, transportation disruptions, incorrect addresses, high-volume periods, or other circumstances outside BakeOff’s reasonable control.

If an order is needed for a particular event or date, please allow appropriate time and contact BakeOff before ordering if timing is critical.

Local Delivery

When local delivery is available, eligibility, delivery area, timing, and any applicable delivery charge will be communicated by BakeOff or displayed during checkout.

The customer is responsible for providing accurate delivery instructions and a location where the order can be safely delivered.

For food or temperature-sensitive products, customers should make reasonable arrangements to receive the order promptly.

Pickup Orders

When pickup is available, BakeOff will provide or confirm the pickup location, date, time, or pickup window applicable to the order.

Please do not arrive for pickup until the order has been confirmed as ready or until the agreed pickup time.

If you expect to be late or unable to pick up an order as scheduled, contact BakeOff as soon as possible. We will let you know whether another arrangement is available.

Unclaimed or Missed Pickup Orders

Because many BakeOff products are perishable, personalized, or made for a specific date, we cannot guarantee storage, freshness, availability, or a refund when an order is not picked up within the agreed timeframe.

We will review missed-pickup situations based on the product and circumstances of the specific order.

Delivery or Shipping Problems

If an order arrives damaged, appears to have been mishandled, is missing items, or is materially different from what was ordered, contact BakeOff promptly.

We may request photographs, order information, packaging information, or other details reasonably necessary to review the issue.

Eligible resolutions are handled in accordance with our Refund & Cancellation Policy.

Lost or Delayed Shipments

If tracking or other information indicates that a shipment is delayed or potentially lost, contact BakeOff so we can review the available information and determine the appropriate next step.

When necessary, BakeOff may work with the applicable carrier regarding the shipment.

Incorrect Address or Failed Delivery

Additional shipping, delivery, replacement, or handling charges may apply when an order cannot be delivered because the customer provided an incorrect or incomplete address or because delivery could not be completed for reasons outside BakeOff’s control.

Any available resolution will depend on the product condition, fulfillment status, and circumstances involved.

Product Condition After Delivery or Pickup

Customers are responsible for appropriate handling and storage after an order has been delivered or picked up.

Food products should be handled and stored according to any instructions provided by BakeOff and according to reasonable food-safety practices.

Weather and Other Disruptions

Severe weather, transportation interruptions, power outages, emergencies, carrier disruptions, or other events outside BakeOff’s reasonable control may require us to delay, reschedule, modify, or cancel fulfillment.

If this occurs, BakeOff will make reasonable efforts to communicate with affected customers and determine an appropriate resolution.

Refunds and Cancellations

Refunds, cancellations, replacements, credits, and other order remedies are governed by BakeOff’s Refund & Cancellation Policy.

Changes to This Policy

We may update this Shipping, Delivery & Pickup Policy as BakeOff’s fulfillment methods, products, service areas, carriers, or operations change.

The effective date at the top of this page indicates the current version.

Contact BakeOff

Questions about shipping, delivery, pickup, or an existing order may be sent to:

BakeOff
Colorado, United States
info@bakeoff.store