Effective date: September 1, 2026
Refund & Cancellation Policy
We want you to be happy with your BakeOff order. Because many of our products are food items, handmade, personalized, or made specifically for an event, refunds, returns, and cancellations are handled according to the type of product and the status of the order.
If there is a problem with your order, please contact us as soon as possible at info@bakeoff.store.
Food and Perishable Products
For food-safety and quality reasons, BakeOff generally does not accept returns of baked goods, cookies, coffee, or other food products after they have been delivered, shipped, or picked up.
This does not prevent us from reviewing concerns involving damaged, incorrect, missing, or otherwise unsatisfactory orders.
Custom and Personalized Orders
Custom cookies, personalized products, custom designs, and other made-to-order items are created specifically for the customer and may not be eligible for cancellation, return, or refund once design work, purchasing, preparation, or production has begun.
Please review names, dates, quantities, colors, wording, themes, images, and other customization details carefully before approving an order.
If you request a change after an order has been approved or production has started, we will let you know whether the change is possible and whether additional charges apply.
Order Cancellations
If you need to cancel an order, contact BakeOff as soon as possible.
When an order has not yet entered preparation or production, we may be able to cancel it and issue a refund. Once work has begun, cancellation may not be possible or a full refund may not be available because materials, ingredients, design work, or production time may already have been committed to the order.
We will review cancellation requests based on the status and circumstances of the specific order.
Incorrect, Missing, or Damaged Orders
If your order is incorrect, missing an item, damaged, or has another quality issue, please contact BakeOff promptly and provide your order information along with a description of the problem.
We may request photographs or other information when reasonably necessary to understand and resolve the issue.
Depending on the circumstances, an appropriate resolution may include a replacement, correction, store credit, partial refund, or full refund.
Shipping and Delivery Problems
If shipping or delivery is offered, estimated arrival times are not guaranteed. Carrier delays, weather, incorrect addresses, and other circumstances outside BakeOff’s reasonable control may affect delivery.
If your shipment arrives damaged or appears to have been mishandled, contact BakeOff promptly so we can review the issue and, when appropriate, work with the carrier or determine another reasonable resolution.
Pickup Orders
Customers are responsible for providing accurate contact information and following the pickup instructions provided for their order.
If you anticipate a problem with a scheduled pickup, contact BakeOff as soon as possible so we can determine whether another arrangement is available.
Non-Food Merchandise
Unused, non-personalized, non-food merchandise may be eligible for return when approved by BakeOff. Please contact us before returning any item.
Eligible merchandise must generally be unused and returned in substantially the same condition in which it was received.
Custom, personalized, used, damaged-by-customer, or otherwise non-resalable merchandise may not be eligible for return.
Gift Cards
Gift cards are generally not refundable or redeemable for cash except where required by applicable law.
Refund Method
When a monetary refund is approved, it will generally be issued to the original payment method when possible.
Processing times after a refund is issued may depend on the payment provider, financial institution, or card issuer.
Shipping and Other Charges
Original shipping, delivery, or similar fulfillment charges may not be refundable when the underlying service has already been provided, except when required by law or when the charge resulted from an error by BakeOff.
Our Right to Cancel an Order
BakeOff may cancel an order when reasonably necessary because of product availability, customization limitations, payment problems, suspected fraud, fulfillment constraints, safety concerns, pricing errors, or other circumstances that prevent us from reasonably completing the order.
If BakeOff cancels an order after receiving payment and no substitute arrangement is accepted, we will provide an appropriate refund for the canceled portion of the order.
Consumer Rights
Nothing in this policy is intended to limit any refund, cancellation, warranty, or other consumer right that cannot legally be limited or waived.
Contact BakeOff
Questions, cancellation requests, or concerns about an order may be sent to:
BakeOff
Colorado, United States
info@bakeoff.store